> ## Documentation Index
> Fetch the complete documentation index at: https://captions.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Subscription & Billing

> Manage your Captions subscription and billing — switch plans, update payment, sign in across devices, and handle account changes on iOS, Android, and web.

You can use Captions on multiple devices, as long as they're all signed in with the same login method that has an active subscription.

<AccordionGroup>
  <Accordion title="Can I sign up with email and password?">
    You can sign up with your email address and log in by entering a verification code that gets sent to your email address. However, you cannot set a password for it.
  </Accordion>

  <Accordion title="Can I change my login method?">
    At this time, it is not possible to change your login method. You can cancel your exisitng subscription and sign up with a new login method.
  </Accordion>

  <Accordion title="How do I delete my account?">
    Learn how to delete your account [here](/help/docs/settings/delete-account)
  </Accordion>

  <Accordion title="I am trying to log in, but it says my account has been deleted.">
    Unfortunately, accounts cannot be restored. However, if you subscribed via App Store or Play Store, you can simply register with a new login method and when you see the option, choose "restore subscription."
  </Accordion>

  <Accordion title="How do I restore my subscription on another device?">
    Subscriptions can be restored on other devices. The instructions on restoring your subscription will vary depending on how you subscribed.

    <AccordionGroup>
      <Accordion title="App Store" icon="apple">
        * If you purchased via the Apple App Store, your subscription is connected to your AppleID, not the method you used to sign up.
        * As a reminder, your [Apple ID](https://support.apple.com/apple-id) is the account that you use to access all Apple services and make all of your devices work together seamlessly.
        * You can see your Apple ID by tapping on the Settings app, and you'll see your name on the top.
        * You can only restore your subscription on devices that are also signed into the same Apple ID. Simply sign in and tap "Restore Subscription."
      </Accordion>

      <Accordion title="Play Store" icon="android">
        * If you purchased via the Google Play Store, your subscription is connected to your Google account, not the method you use to sign up.
        * As a reminder, your Google account is the account that you use to access Google services in one place and it is possible to [sign in to more than one Google account](https://support.google.com/googleplay/answer/2521798) on the Play Store.
        * You can only restore your subscription on devices that are also signed into the same Google account.
      </Accordion>

      <Accordion title="Website" icon="desktop">
        * If you paid on our website via Stripe, your subscription is connected to the method you used to sign up (Google, Apple, or phone number).
        * To restore your subscription on a new device, simply log in with the same method you used to sign up.
      </Accordion>
    </AccordionGroup>
  </Accordion>

  <Accordion title="Can I share my subscription with someone else?">
    Captions subscriptions are intended for single users and cannot be shared.
  </Accordion>
</AccordionGroup>

## Billing

Captions offers [monthly and yearly subscription plans](https://www.captions.ai/plans), billed through your chosen app store or payment method at the time of purchase. Prices may vary by region and are clearly displayed before you confirm your subscription.

Subscriptions automatically renew unless canceled at least 24 hours before the end of the billing period. You can manage or cancel your subscription through your profile page.

<AccordionGroup>
  <Accordion title="How do I request a refund?">
    Refund requests vary depending on how you purchased your subscription.

    <AccordionGroup>
      <Accordion title="App Store" icon="apple">
        If you purchased a subscription on the Apple App Store from your iPhone and would like to request a refund, please follow these instructions [https://support.apple.com/en-us/118223](https://support.apple.com/en-us/118223). As your subscription was paid directly to Apple, we are unable to request a refund on your behalf.
      </Accordion>

      <Accordion title="Play Store" icon="android">
        If you purchased a subscription on the Google Play Store from your Android device and would like to request a refund, please follow these instructions [https://support.google.com/googleplay/workflow/9813244](https://support.google.com/googleplay/workflow/9813244). As your subscription was paid directly to Google, we are unable to request a refund on your behalf.
      </Accordion>

      <Accordion title="Website" icon="desktop">
        Monthly plans are non-refundable, but you can cancel anytime to avoid future charges. If you encounter technical problems that prevent you from using Captions as intended, please contact Support and we will work quickly to resolve the issue.
      </Accordion>
    </AccordionGroup>
  </Accordion>

  <Accordion title="How can I view my purchase history or invoice?">
    Regardless of how you purchased a subscription, an invoice will automatically be emailed to you. Depending on how you purchased your subscription, you can also request and download a copy.

    <AccordionGroup>
      <Accordion title="App Store" icon="apple">
        To view an invoice of a subscription purchased via the Apple App Store, please follow [these instructions](https://support.apple.com/en-us/118212).
      </Accordion>

      <Accordion title="Play Store" icon="android">
        To view an invoice of a subscription purchased via the Google Play Store, please follow [these instructions](https://support.google.com/googleplay/answer/2850369).
      </Accordion>

      <Accordion title="Website" icon="desktop">
        To view an invoice of a subscription purchased via Stripe, please [click here](https://checkout.captions.ai/p/login/6oE9CO9Qp2In1POeUU), sign in, and look at your "Invoice History."
      </Accordion>
    </AccordionGroup>
  </Accordion>

  <Accordion title="How can I request a VAT invoice?">
    Depending on how you purchased a subscription, you may be able to receive an invoice with your VAT information.

    <AccordionGroup>
      <Accordion title="App Store" icon="apple">
        If you purchased a subscription via the App Store, Apple does not offer a way to add a VAT number. You can cancel and request a refund if you like and purchase directly on our website via Stripe, where you can input your VAT information.
      </Accordion>

      <Accordion title="Play Store" icon="android">
        To request a VAT invoice for a subscription purchased via the Google Play Store, please follow [these instructions](https://support.google.com/googlepay/answer/7644144).
      </Accordion>

      <Accordion title="Website" icon="desktop">
        When checking out on our website via Stripe, please check the option asking if you are purchasing for a business. You'll have the option to add your company information and VAT number. After checking out, you'll be able to download an invoice. Additionally, one will be emailed to you.
      </Accordion>
    </AccordionGroup>
  </Accordion>
</AccordionGroup>