> ## Documentation Index
> Fetch the complete documentation index at: https://captions.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Sign Up and Sign In to Your Captions Account

> Learn how to create a Captions account and sign in across devices. Register with Google, Apple, email, or phone to access your videos and subscription.

Captions is available on [iOS](/help/docs/app/ios), [Web](/help/docs/app/web), and [Android](/help/docs/app/android).

## Sign Up

Create your account using any of the following methods:

<CardGroup cols={2} />

## Sign In

Sign in with the same method you used when you first created your account. Mixing sign-in methods creates a separate account.

<Warning>
  Projects are stored locally per device. Signing in on a second device will not show projects from your first device.
</Warning>

## Restore Your Subscription

<AccordionGroup>
  <Accordion title="Purchased on the Apple App Store" icon="apple">
    Your subscription is tied to your Apple ID. You can restore it on any Apple device signed into the same Apple ID. To access your subscription on Web or Android, sign in with the same login method you used to sign up.
  </Accordion>

  <Accordion title="Purchased on the Google Play Store" icon="google">
    Your subscription is tied to your Google account. You can restore it on any Android device signed into the same Google account. To access on other devices, sign in with the same login method you used to sign up.
  </Accordion>

  <Accordion title="Purchased on Web (Stripe)" icon="globe">
    Sign in with the same method you used to sign up on any device to restore your subscription.
  </Accordion>
</AccordionGroup>

## Trouble Signing In

You may be experiencing sign-in confusion or missing projects after logging in to Captions. This is expected during an ongoing transition to a new Captions web experience.

Below is what's happening and how to make sure you land in the right place.

### What's changing?

We're actively building a new and improved Captions web experience at [**captions.ai**](https://captions.ai).

As part of this work, what was previously known as **Mirage Studio** has moved to [captions.ai](https://captions.ai). During this transition period, the web experience is not yet apples to apples with the Captions desktop product across every feature.

Because of this, some sign-in paths may successfully log you in but not load your subscription, projects, or workflows.

### I'm a Captions desktop user. What should I do?

If you use the Captions desktop product, nothing is changing for you right now.

To access your projects, subscription, and the workflows you're used to, please sign in here:

[**https://desktop.captions.ai**](https://desktop.captions.ai)

We recommend bookmarking this link to ensure you land in the correct experience.

### Is the desktop product going away?

No. Your existing Captions desktop experience is not going anywhere.

We will not remove or sunset the desktop product until:

* The new web experience is fully built
* It matches and exceeds the current desktop functionality
* You're satisfied with the new product

### What's coming next?

Over the next few months, we'll be:

* Rolling out features that match and then exceed the current desktop experience
* Expanding the Captions web experience with more power and flexibility

As part of this evolution, there will also be upcoming changes to plans, credits, and upgrades. We'll communicate these clearly and in advance so there are no surprises.

### Still need help?

If you're unsure which experience you should be using or are missing projects or subscription access, [contact our support team](/help/docs/support) and we'll help you get back in.