> ## Documentation Index
> Fetch the complete documentation index at: https://captions.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't Export or Download

> Troubleshooting steps if you're unable to export or download your project.

If you're unable to export or download your project, try the following steps in order.

## 1. Switch to cellular data

Swipe down to open Control Center and disable Wi-Fi completely. Try exporting using only your cellular connection.

## 2. Check your device storage

Make sure you have enough free storage on your device. A full device can prevent exports from completing.

* [Check storage on iPhone](https://support.apple.com/en-us/108429)
* On Android, go to **Settings** → **Storage**

## 3. Restart your device

Power your device off completely, then turn it back on and try exporting again.

## 4. Check Camera Roll permissions

On iPhone, Captions needs full access to your Camera Roll to save exported videos.

1. Open the **Settings** app
2. Scroll down and tap **Captions**
3. Tap **Photos**
4. Select **Full Access**

<Tip>
  If none of these steps resolve the issue, [contact support](/help/docs/support) with a description of the error and the steps you've already tried.
</Tip>