> ## Documentation Index
> Fetch the complete documentation index at: https://captions.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Login Method Issues

> Recover a forgotten Captions login method or switch between Google, Apple, email, and phone sign-in to regain access to your subscription and projects.

## Forgot Your Login Method

If you can't remember which login method you used to sign up:

1. Check the **Profile** section in the Captions app — it shows your current login method
2. Try each method one at a time: Google, Apple, Email, or Phone Number
3. Check your email for purchase receipts — receipts from Apple (App Store), Google (Play Store), or Stripe (website) can help identify which account you used
4. If you still can't find it after a few attempts, [contact support](/help/docs/support) — we can help verify your login method

<Warning>
  Your subscription is tied to the login method you originally used. Signing in with a different method may create a new free account without your subscription.
</Warning>

## Change Your Login Method

Captions does not use a traditional email and password system, so changing your login method works differently depending on your platform.

<AccordionGroup>
  <Accordion title="iOS" icon="apple">
    1. Go to **Settings** in the Captions app
    2. Tap **Login Method**
    3. Select your new login method
    4. Restore your subscription using the new method

    Note: Changing your login method will log out all other sessions using the old method.
  </Accordion>

  <Accordion title="Desktop/Web" icon="desktop">
    It is not currently possible to change your login method on Desktop/Web. To switch to a new login method:

    1. [Export](/help/docs/settings/export) all projects you want to keep
    2. Cancel your existing subscription
    3. [Request a refund](/help/docs/manage-my-subscription) if applicable
    4. Sign up again with your new preferred login method
  </Accordion>
</AccordionGroup>

<Warning>
  Before making any changes, export all projects you want to keep. Logging out or switching accounts permanently deletes all locally stored projects and templates.
</Warning>