> ## Documentation Index
> Fetch the complete documentation index at: https://captions.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Moving from Captions Desktop to Web

> Captions Desktop shuts down after September 30. Export your projects and move your subscription to Captions on Web at captions.ai/home to keep editing.

<Warning>
  **Any project you haven’t exported will be lost when Captions Desktop shuts down**
</Warning>

<CardGroup cols={2}>
  <Card title="Where to go" icon="globe">
    [captions.ai/home](https://captions.ai/home)
  </Card>

  <Card title="How to sign in" icon="user">
    Sign in with your existing account.
  </Card>

  <Card title="Desktop shuts down" icon="calendar">
    September 30, 2026
  </Card>

  <Card title="What you must do first" icon="download">
    Export every project you want to keep
  </Card>
</CardGroup>

## What you need to do

<Steps>
  <Step title="Export your projects">
    Open Captions Desktop ([desktop.captions.ai](https://desktop.captions.ai)) and export every project you want to keep, one by one. Exported files save to your computer and are yours to keep. Projects themselves cannot be moved to Web.
  </Step>

  <Step title="Sign in on Web">
    Go to [captions.ai/home](https://captions.ai/home) and sign in with the same account you use on Desktop. Your subscription comes with you — there's nothing to repurchase.
  </Step>

  <Step title="Rebuild your custom setup">
    Custom caption templates and Twins don't carry over. Recreate the ones you use most — it's a one-time step.
  </Step>

  <Step title="Check your billing">
    If you'd rather not continue, you need to cancel yourself through Apple or Stripe. See [Billing and cancellation](#billing-and-cancellation) below.
  </Step>
</Steps>

## What moves, and what doesn't

| Your account                 | What happens                                                                      |
| ---------------------------- | --------------------------------------------------------------------------------- |
| **Your login**               | Comes with you. Sign in with your existing account.                               |
| **Your subscription**        | Comes with you. See [Your subscription on Web](#your-subscription-on-web).        |
| **Projects**                 | **Not transferred.** Export everything you want to keep before September 30, 2026 |
| **Custom caption templates** | **Not transferred.** Rebuild them on Web.                                         |
| **Twins**                    | **Not transferred.** Re-create them on Web.                                       |
| **GenAI Library**            | Not synced yet — syncing to Web by **end of August**.                             |

## What you'll find on Web

Most of what you used on Desktop is already on Web, and a few things are better there.

| On Desktop           | On Web                                                                           |
| -------------------- | -------------------------------------------------------------------------------- |
| AI Edit              | AI Edit                                                                          |
| Edit Templates       | Edit Templates                                                                   |
| Denoise, Eye Contact | Available via prompting our chat-based editor                                    |
| Avatars              | Larger avatar library, plus custom designs                                       |
| AI Shorts            | Now called **Clips**                                                             |
| Desktop API          | **Mirage Platform Dashboard** — where your current Mirage avatars were generated |

### Not available on Web

* **AI Ads**
* **Default AI Creators**

## Your subscription on Web

Your subscription keeps working on Web — you don't need to buy anything again. The main difference is that Web plans run on **credits**: your plan includes a monthly credit allowance that covers video generation and AI Edit. You can see your balance any time in your profile. [Learn how credits work](/help/docs/ai-usage).

If you’re a Desktop Pro subscriber, you'll keep your Pro plan on Web. If not, the lowest plan available is Max subscription.

<Note>
  Nothing about your billing changes automatically. Your subscription renews on its normal schedule whether you use Desktop or Web — so if you want to keep creating, just sign in at [captions.ai/home](https://captions.ai/home).
</Note>

## Billing and cancellation

**Captions cannot cancel a subscription for you.** Subscriptions are managed by the merchant you originally purchased through, so you have to cancel there yourself:

* **Bought through the App Store?** Cancel in Apple's Subscription Management settings.
* **Bought through Stripe?** Cancel from the Stripe billing portal linked in your account.

If you don't cancel, your subscription keeps billing as normal — and you can keep using it by signing in on Web.

## FAQ

<AccordionGroup>
  <Accordion title="Will my projects transfer to Web?">
    No. Projects do not transfer. Export every project you want to keep from Captions Desktop before **September 30, 2026** — once the app shuts down, unexported projects can't be recovered.
  </Accordion>

  <Accordion title="What happens if I do nothing?">
    Captions Desktop will stop working on **September 30, 2026**, and any projects you haven't exported will be lost. Your subscription will continue to bill on its usual schedule until you cancel it with Apple or Stripe.
  </Accordion>

  <Accordion title="Where did my custom caption templates and Twins go?">
    They stay on Desktop and can't be migrated. You'll need to rebuild templates and re-create Twins on Web.
  </Accordion>

  <Accordion title="What about my GenAI Library?">
    It isn't synced to Web yet. Syncing is planned for **end of August** — after that, your library will appear on Web automatically.
  </Accordion>
</AccordionGroup>

Still stuck? [Contact support](https://captions.ai) and we'll help you get set up on Web.