Where to go
How to sign in
Sign in with your existing account.
Desktop shuts down
September 30, 2026
What you must do first
Export every project you want to keep
What you need to do
1
Export your projects
Open Captions Desktop (desktop.captions.ai) and export every project you want to keep, one by one. Exported files save to your computer and are yours to keep. Projects themselves cannot be moved to Web.
2
Sign in on Web
Go to captions.ai/home and sign in with the same account you use on Desktop. Your subscription comes with you — there’s nothing to repurchase.
3
Rebuild your custom setup
Custom caption templates and Twins don’t carry over. Recreate the ones you use most — it’s a one-time step.
4
Check your billing
If you’d rather not continue, you need to cancel yourself through Apple or Stripe. See Billing and cancellation below.
What moves, and what doesn’t
What you’ll find on Web
Most of what you used on Desktop is already on Web, and a few things are better there.Not available on Web
- AI Ads
- Default AI Creators
Your subscription on Web
Your subscription keeps working on Web — you don’t need to buy anything again. The main difference is that Web plans run on credits: your plan includes a monthly credit allowance that covers video generation and AI Edit. You can see your balance any time in your profile. Learn how credits work. If you’re a Desktop Pro subscriber, you’ll keep your Pro plan on Web. If not, the lowest plan available is Max subscription.Nothing about your billing changes automatically. Your subscription renews on its normal schedule whether you use Desktop or Web — so if you want to keep creating, just sign in at captions.ai/home.
Billing and cancellation
Captions cannot cancel a subscription for you. Subscriptions are managed by the merchant you originally purchased through, so you have to cancel there yourself:- Bought through the App Store? Cancel in Apple’s Subscription Management settings.
- Bought through Stripe? Cancel from the Stripe billing portal linked in your account.
FAQ
Will my projects transfer to Web?
Will my projects transfer to Web?
No. Projects do not transfer. Export every project you want to keep from Captions Desktop before September 30, 2026 — once the app shuts down, unexported projects can’t be recovered.
What happens if I do nothing?
What happens if I do nothing?
Captions Desktop will stop working on September 30, 2026, and any projects you haven’t exported will be lost. Your subscription will continue to bill on its usual schedule until you cancel it with Apple or Stripe.
Where did my custom caption templates and Twins go?
Where did my custom caption templates and Twins go?
They stay on Desktop and can’t be migrated. You’ll need to rebuild templates and re-create Twins on Web.
What about my GenAI Library?
What about my GenAI Library?
It isn’t synced to Web yet. Syncing is planned for end of August — after that, your library will appear on Web automatically.