Create my video stays disabled
The button enables after the project type has what it needs.
- Edit needs media and a prompt.
- Captions needs a video and a template.
- Create, Avatar, Voiceover, Translate, and Property video need the prompt for that type.
Add the missing piece on Home, then select Create my video again.
Captions are missing in the preview
Open Settings → Captions style and turn Show captions on. If the timeline has no caption phrases, run Adding captions or ask chat to enable captions on the clip.
A word is wrong
Click the word on the timeline and edit the spelling, or ask chat to replace that word everywhere. See Editing captions.
A custom style is missing
Caption styles and edit styles are stored in different places.
- A caption template saved with Save as new style is under Captions style → Custom.
- An edit style saved with More options → Save edit style is in My Edit Styles and on the Home style picker.
Scopes look stale
Color updates when playback is paused and cropping is finished. Pause, then open the scope again. See Color scopes.
Download will not start
Confirm a format is selected and Download video is available. HDR stays disabled when the source does not support it. Switch to MP4 at 30 FPS and try again. See Exporting your video.
The project looks empty
New project opens a blank timeline. Select Add media to get started, or return to Home and run an Edit with footage attached.
You need the previous edit
Undo is in the header. More options → Action log lists what already happened on the project. Duplicate project keeps a copy before you try a risky change.Last modified on November 5, 2026
